10 of 10
3/11/2010 8:48:27 PM
Excellent. I would recommend your company to others.
10 of 10
3/11/2010 8:25:27 PM
Steve is always so easy to work with. I like how he promptly replies to my e-mails.
10 of 10
3/11/2010 1:23:17 PM
Very helpful, even when I had to track down the prior ticket number.
10 of 10
3/11/2010 8:41:04 AM
Carlyn was so great and personable. I really appreciate the service I received. The web site experience was excellent, as well.
Super quick production, too. Love it! I previously used your company when I was working for another company, and was always pleased with the products I received.
Thanks!
Mandy Jane Gossett
10 of 10
3/11/2010 8:22:15 AM
Overall, I am happy with the process and am excited to see the finished product. However, there was a lot of confusion with how the graphics department wanted to receive my files, and it was a cumbersome process to get it right. In the end I had to reformat and re-send the files three times.
10 of 10
3/11/2010 7:51:07 AM
She was great!
10 of 10
3/11/2010 7:50:58 AM
It is always a pleasure doing business with Namifiers. Jamie in particular provides outstanding service.
9 of 10
3/11/2010 7:41:56 AM
Everything was great---
5.7 of 10
3/11/2010 7:24:01 AM
I requested all information be sent directly to me when I placed the order; however, the proof was sent to the previous contact multiple times (4-5 different emails). I had to email and then call to get the information updated.
10 of 10
3/11/2010 6:34:14 AM
The entire operation went smooth and the personell was great to work with it.
Jeannie Gove
Creative Director
HealthWay Products, Inc.
10 of 10
3/10/2010 5:54:04 PM
Krystal was of great help. She pulled up my previous order and even had my credit card information on file. This was a pleasant and very hassle free experience. Thank you!
10 of 10
3/10/2010 4:34:18 PM
We have an event next week. With very little notice you were able to complete our order and have our items shiped in time. I look forward to working with you again.
Thanks,
Mike Tassan
St. Michael's School Poway, Ca.
10 of 10
3/10/2010 4:18:31 PM
Cyrstal was great!
10 of 10
3/10/2010 2:18:02 PM
Namifiers makes it SO easy to order my badges. It is extremely efficient and slick. My experience is nothing but the best. I will continue to use you whenever possible!
10 of 10
3/10/2010 9:34:11 AM
Purchased from Namifiers because of service and friendly nature of CSR.
9 of 10
3/10/2010 6:43:09 AM
She was very nice to speak to and seemed very friendly.
10 of 10
3/10/2010 6:26:17 AM
Carlyn called upon discovering that the product I ordered would not be availble until this week. Confirmed that a later ship date was acceptable and preceded with the order. I had a great experience with Carlyn.
10 of 10
3/9/2010 8:28:59 PM
HE did a great job. The name badges arrived quickly and were terrific.
10 of 10
3/9/2010 6:43:50 PM
WOW!!!!!!!!!!! I AM BLOWN AWAY BY SARAH'S DEMEANOR AND CUSTOMER SERVICE! SHE TOOK ADVERSITY, TURNED IT INTO A CHALLENGE, AND CREATED OPPORTUNITY. IF SHE WERE HERE IN MPLS, I WOULD TRY TO HIRE HER AWAY FROM YOU. SARAH, LET ME KNOW IF YOU'RE INTERESTED!
9 of 10
3/9/2010 4:34:45 PM
MY ORDER WAS PLACED ON THE INTERNET. NO PERSONAL INTERACTION WITH YOUR STAFF
10 of 10
3/9/2010 4:16:29 PM
Once the order ships, please provide the shipper tracking info for the customer. Also, the order history page could be a little clearer--look at how Amazon.com displays order history and tracking info. But otherwise a good experience; I will be placing many more orders!
Survey Response/Update
3/9/2010 4:31:57 PM
As long as the customer provides an email address, we always will provide an automated email with a link to the invoice and the tracking number as soon as the order ships
10 of 10
3/9/2010 2:58:56 PM
Please spell my name properly-
DOHERTY
thanks
10 of 10
3/9/2010 2:20:07 PM
The process was very easy!
9.3 of 10
3/9/2010 10:35:17 AM
I appreciate the quick response time.
10 of 10
3/9/2010 8:48:09 AM
Great service and very fast!
thanks
10 of 10
3/9/2010 8:17:23 AM
David has been so helpful and patient every time we order. He makes sure to answer all of our questions no matter how many there may be.
9 of 10
3/9/2010 6:53:36 AM
Jaimie is great to work with and very prompt with entering and responding to our orders. Great job!!
10 of 10
3/9/2010 6:46:08 AM
great Job !!!!!!!!!!!!!
The banner looks sweet !!!!!!! A+
10 of 10
3/9/2010 5:42:04 AM
Krystal was wondrful to deal with-
Your company was very quick-
can't wait to see my badges!
10 of 10
3/8/2010 9:30:46 PM
I always enjoy working with Steve Oliver - he is very responsive and because of him we always come to Namifiers for lanyards and other products.
10 of 10
3/8/2010 5:34:06 PM
Kellen was amazing. He guided me through the ordering process effortlessly and in half the time I thought it would take! Thank you!
best,
Chris
10 of 10
3/8/2010 11:25:55 AM
Nick is wonderful and even though I don't order alot, he treats me like a special customer.
10 of 10
3/8/2010 9:21:12 AM
Great help. Very easy to deal with.
4 of 10
3/7/2010 9:39:35 AM
DeAnne was professional and very helpful at all times. My problem with Namifiers is this.
When I called to place the order, I asked specifically if the item was in stock to ship the following day. I was told that it was in stock amd would ship the next day. We also discussed pricing, and I was quoted a price. The order was placed and I received confirmation via e-mail. The following day I received a call at 6:00 PM (EST). I was told that the order did not ship because there was an "inventory error" and that I must agree to a new higher price before the order would ship.
I had already quoted a price and promised delivery to my customer based on the price and shipment information I was given. We would not consider calling a customer after we quote a price and accept an order, telling the customer that they must agree to a new "higher" price before we would ship their order. I find this to be very poor business ethics.
Survey Response/Update
3/8/2010 9:09:51 AM
Namifiers is contacting the customer to resolve this problem.
8.3 of 10
3/5/2010 10:00:10 PM
I would like to have the choice of having the lettering a molded raised metal instead of the plastic inlay.
10 of 10
3/5/2010 2:59:11 PM
The process was very easy and quick. Carlyn was extremely helpful, professional and friendly. I haven't seen the end result yet, but I expect everything to be satisfactory.
10 of 10
3/5/2010 11:47:05 AM
I actually didn't call to order this time -- someone called me to see if my past order was satisfactory instead. I told him the past order was fine - and asked if I could order one more name tag. He was happy to help me. Your orders are shipped almost immediately, are made correctly, and we appreciate Namifiers and their employees very much!
5.3 of 10
3/5/2010 9:00:57 AM
People don't always view change as a good thing - I usually deal with Jamie and she is awesome, things get done quickly and I am always impressed with her efficiency. For my most recent order I was asked to deal with a different agent and maybe my experience was just different, but I felt frustrated at the process and agitated most of the time.
Survey Response/Update
3/5/2010 1:51:19 PM
Namifiers is in the process of contacting this customer to resolve the situation.
10 of 10
3/5/2010 7:27:36 AM
They all do a great job! We are very happy with the service we receive.
Thank you!
Lisla Danas
9.7 of 10
3/5/2010 6:41:42 AM
When the initial account representative was not there, Krystal immediately responded to my request with a very polite "may I help you." Outstanding customer service.
6.7 of 10
3/5/2010 5:37:13 AM
Is there a way to order using the same specifications as a previous order? I saw something that made me think there was a way to do that but I couldn't figure out how to do it. Next time I'll take the time to call and ask. Thanks!
9 of 10
3/4/2010 5:08:16 PM
Kellen did a wonderful job. He helped me through the process of ordering our lanyards. He was very knowledgeable and could easily answer any question I had. After placing our order, came to find out that the lanyards we had ordered wouldn't be available by our event date. Kellen called to alert me and gave me some other options. We arrived at our new order. Again, some problems arose and Kellen called again to give us another option. I couldn't have been any happier with Kellen, his professionalism, his care for my satisfaction and his help were tremendous. I was a little less than satisfied with the fact that he would have to keep calling because things were out of stock. But Kellen was great through it all.
9 of 10
3/4/2010 4:36:44 PM
CARLYN WAS GREAT IN HELPING ME GET MY ORDER THAT WAY I WANTED IT. THANKS SO MUCH CARLYN!!!
10 of 10
3/4/2010 2:55:31 PM
The only negative feedback I have on Namifiers is the amount of emails I receive regarding my invoice after I place an order. Only one invoice is needed.
Thank you for the timely processing of all orders.
10 of 10
3/4/2010 1:58:06 PM
quick and attentative responses
10 of 10
3/4/2010 1:42:13 PM
Teresa was really helpful and friendly.
10 of 10
3/4/2010 8:10:47 AM
Always returns my e-mails promptly. Very knowledgable and helpful. A pleasure to work with.
10 of 10
3/3/2010 7:32:33 PM
Although a little more expensive, I still choose to do business with Namifiers for their high level of customer care and their superior products we proudly wear. Keep on singing DeAnne!
10 of 10
3/3/2010 5:49:13 PM
Krystal was extremely helpful, knowledgeable and friendly.
10 of 10
3/3/2010 2:24:59 PM
Everyone that I have had the pleasure of working with at Namifiers have provided exemplary service. I am very pleased!
2.7 of 10
3/3/2010 1:40:06 PM
Orders are place carelessly without taking time to read instructions.
Survey Response/Update
3/3/2010 2:43:06 PM
Namifiers is in the process of contacting the customer to resolve the situation
10 of 10
3/3/2010 1:25:26 PM
I am a repeat customer because of Jamie Davies.
Great Service, Quick Response, Very Professional!
10 of 10
3/3/2010 1:16:11 PM
Carlyn was fantastic. She called when an item was out of stock after noting that I'd requested expedited shipping. We solved the problem over the phone. She was great to work with.
10 of 10
3/3/2010 9:29:38 AM
Thank you Vanessa for taking care of my order so effiecently. It's like everyone at Namifiers are mind readers and just know what to do!
10 of 10
3/3/2010 6:42:56 AM
I am very happy with the service from your company. I placed an order last week for some name tags and they came in prompty. I forgot to order a tag for 1 person so I emailed DeAnne
and she took care of it right away for me. This was so easy! I appreciate the customer service. Great job!
10 of 10
3/3/2010 6:36:49 AM
Jamie was on top of my order issues and communicated everything in a very timely manner. I was kept up to date on my order status via e-mail much faster than I expected.
10 of 10
3/2/2010 8:13:08 PM
Rayna did a great job with our order. She was attentive and worked with us on the error created by the web site to process our job and get it to us as fast as possible! It was a great experience and we will use Namifiers again and recommend it to anyone.
thanks
Michael Silverman
Butler Home Products
10 of 10
3/2/2010 3:48:40 PM
Krystal was very fast and friendly, the ordering process is always very simple with Namifiers. Thank you.
9 of 10
3/2/2010 3:26:36 PM
We needed an order quicker than you were able to deliver or we were willing to pay for. Tessa was great about helping me understand other options and finding a solution.
9 of 10
3/2/2010 2:57:32 PM
Kevin really helped me out when I was in a pinch.
Thank you!
Lauren
10 of 10
3/2/2010 2:27:41 PM
WE'll be using you all again. thank you!
10 of 10
3/2/2010 1:56:46 PM
Brian Coltharp is the greatest! He gets all my lanyard biz!
10 of 10
3/2/2010 10:11:16 AM
Very pleased with the entire ordering process. Deanne was thorough and pleasant to work with. We will be back for more name badges.
10 of 10
3/1/2010 5:15:41 PM
Brian is great- he responds right away and gets me exactly what I need in less than two days. He is great! :)
10 of 10
3/1/2010 5:13:57 PM
I had a minor difficulty with placing my order through the website. I called in to straighten it out and my customer service person was absolutely polite, completely helpful, and was comforting as well. I felt that there was no problem too big or too difficult for her to resolve. She's fabulous.
10 of 10
3/1/2010 5:03:53 PM
David was amazing. He was constantly following up with me to make sure I received everything since he knew we were on a tight timeline. This is the first time I have used you, but I am completely satisfied and will come back with all of my future name badge orders.
10 of 10
3/1/2010 11:04:20 AM
Very Up Beat Great
7 of 10
3/1/2010 10:30:56 AM
I placed an order for item #BHM-212-MAG (100) under account #98044 for $70.00 + S&H and when I went to reorder the same item on 2/26/2010, the price had increased over 100% to $150.00 per 100. In less than 4 months time, your pricing had gone up considerably which resulted in the purchase of another product because there was no consideration to offer a discount.
Survey Response/Update
3/1/2010 12:54:05 PM
The initial product sale was sold during a promotion/sale with a clearance price attached. Purchasing an item at a discounted price during a sale does not guarantee the same price for future orders